FAQ

How Can We Help You?

1How do I call internationally from my mobile phone?
Dial (00) + country code + area code + the full phone number. Example: (00) 1 718-1234567.
2How do I dial internationally from my TCS landline?
Dial 014 + country code + area code + phone number.
3What international destinations are included in the TCS mobile plans?
For all international destinations that are included in the TCS mobile with data plan - Click here.

For all international destinations that are included in the TCS Kids mobile and Kosher plans - Click here .
4What international destinations are included in TCS landline plans?
USA and Canada landlines and mobiles. UK landlines. Call a TCS agent for more destinations.
5What’s not included in the TCS plan?
Any paid phone services, B144 call directory (144), calling cards, and forwarding access numbers.
6Opening hours in our Jerusalem office address
Kanefei Nesharim 15, 2nd floor - Bet Hataomim (The House of Twins) Across from Rami Levi M'hadrin. Givat Shaul, Jerusalem Sunday-Thursday 9:00 a.m - 10:00 p.m Fri 9:00 a.m - 12:00 p.m (Israel time)
7What do I do if my phone is lost or stolen?
Call us immediately at (02) 655-0332 to have the line disconnected and replace your SIM card. If you cannot reach us, please email info@go-tcs.net with the subject URGENT: Phone Lost/Stolen. You are responsible for any calls made from the phone until the request is made.
8Can I port my number from another company to TCS?
Yes, you can. Call (02) 655-0332 and we’ll be able to port in your number from a different provider.
9 What shipping options are you offering?
We offer courier delivery all over Israel and pick up from our Jerusalem location.