Wow very impressive. Service excellent and in English. Installation completed in 2 days and so far working very fast. Well done TCS ;)
I have been a customer for only 4 months, but from the get-go, TCS personnel, have surpassed ANY customer service that I have dealt with. There were issues getting the 1st SIM card to take in my 2018 phone, and support was prompt, professional and got the issue resolved. A couple of months later they helped me move from my internet provider, again superior service, down to cancelling the old service, which can be a nightmare.
I love the service of the internet is amazing but most of all the customer service is amazing if i have a prob they are ready and there to help me fix it and they speak english which is so much easier for me.
B"HI wish your company continued success and growth.When I began with your service nine years ago, I needed to utilize my phone for work to make calls to the United States. In the beginning, and subsequent years, your business model focused on providing phone service to tourists.My needs were work related. However, your staff, particularly your customer service and technical service employees were always 'on the ball resolving any of my problems. In addition, having someone to communicate in English has been an added benefit...No, it was the primary benefit for me.I have happily paid a little more for your service over your competitors because your customer service is so reliable. Over the years, I have sent you many prospects for your service, and will continue to do so; because good customer service with caring employees is the best service a company can offer.Don't ever compromise your customer service team. It will only bear additional fruit.
Great service. They are careful to check back in with clients, and are not afraid to ask if everything is as it should be. Compare that to any telcom provider in Israel. Good luck even getting them to answer the phone or calling back to close the loop. Not with TCS. Complete follow through. A breath of fresh air in this stuffy market!
I wish your company continued success and growth.
When I began with your service nine years ago, I needed to utilize my phone for work to make calls to the United States. In the beginning, and subsequent years, your business model focused on providing phone service to tourists.
My needs were work related. However, your staff, particularly your customer service and technical service employees were always 'on the ball resolving any of my problems. In addition, having someone to communicate in English has been an added benefit...No, it was the primary benefit for me.
I have happily paid a little more for your service over your competitors because your customer service is so reliable. Over the years, I have sent you many prospects for your service, and will continue to do so; because good customer service with caring employees is the best service a company can offer.
Don't ever compromise your customer service team. It will only bear additional fruit.
Incredible service, support, and product. I highly recommend!
Great Company! Ask about the phone service extender, for areas that don't get good phone service.The only place to get internet and phone service in Israel with real American Service - 5 stars!
So far in last six months their service has been excellent!
TCS is like your one stop shopping. As an Anglo living in Israel for over 20 years, it is a relief to have finally found them. Our experience began with Dale Morgan and has continued with the Customer Service staff. Not only do they speak English, but they deal with YES and Partner for you. Their invoice is sharp and clean and to the point. Their staff is courteous and friendly, making you feel important. They do Customer Service the right way. I recommend the team at TCS to all Anglos.
Great Company! Ask about the phone service extender, for areas that don't get good phone service.
The only place to get internet and phone service in Israel with real American Service - 5 stars!
Prompt and high quality service, reasonable prices. Reps and techs able to solve any problem I've had.
Excellent service, very professional, and educated people. Thank you for being so nice.
TCS Telecom is very accommodating, if something happen they’ll be responsive and helpful.
Clarity of international calls is still a big issue. There are dropped calls and often a delay in conversations.
The customer service is outstanding. The Internet quality and and cell phone experience are among the best I've ever used.
I am very happy with TCF’s service and how responsive they have been to me. I recommend them.
Carriers are carriers and geography may play a role in choosing a carrier, but what always counts is the service from the organization. TCS, who is a discount reseller, is a real anomaly. They offer better service and that extends to taking care of whatever you need in telecommunications for a normal household. Add to that the simple fact filled statements and invoicing which are in English. Not machine translated English but English crafted by individuals who actually read, write and speak the language. You will do yourself a favor if you use their services.
I run a video based website KosherTube on YouTube (14,000+ videos on site) and Koshertube.com it is very demanding because video files are not small. Speed and dependability are critical to my workday. Being halfway through an upload and suffering a crash can set me back half a day. Since switching to TCS both speed and uptime have been excellent, as good or better than anything I experienced in North America. Also TCS helped me switch from my previous carrier. Their service, in English has be courteous and knowledgeable. I have comfortably recommended TCS to friends and colleagues and enjoyed their thank you. So THANK YOU TCS!
So far, the most reliable internet service I’ve experienced in Israel, and especiallyJerusalem, with far superior customer service to any other company in Israel
Replaced unreliable HOT and Bezeq International combo at lower price Customer service very responsive.
A customer for almost 18 years now, from when I made aliya until now. A nice company to work with!
Very responsive to questions and problems. Native English, and they know their tech. They handled disconnecting from my old provider when the old provider was trying to trick me to keep paying.
Great internet speed, very good cell coverage. English customer service!
Very good service, fast and professional and neat.
I have been using TCS for years. First I only used them for a US number but then moved over to using them for cellphone service. I have been very happy with their customer support and overall response time. Highly recommend.
I've been really happy with the service. I manage in Hebrew in person well enough but on the phone with CSR's for example is difficult and I haven't learned to navigate the phone menus that aren't in English. Ten days after I moved to Haifa as a divorced woman, my ex-husband passed away suddenly. We were friendly and he was very good with handling the bureaucracy and was helping me. So anything that makes it easier for me to cope during this time helps.I only have one frustration and I don't understand the problem. I don't understand why I cannot call cell phones in Italy. This has been a problem because I am planning a trip. I don't know if it will be a problem in the future but it may be. My experience there is very few people have landlines.
I’ve been a customer of TCS for years, but just for overseas calls. No other services needed. It’s been reliable and very inexpensive (I make very few overseas calls). For me, they fit the bill.
i have been using TCS service for over a decade. been very satisfied. on the very rare occasion that there is an issue, their customer service is quick, responsive & in native English!
TCS has amazing customer service and responds very quickly to any issue. Their staff is friendly and knowledgeable and it's a pleasure to be able to speak to them in English and they handle the internet provider.
Amazing Customer service.
Have only been with TCS for 1 month and already they have helped me, responded to my emails and checked that all was well as a new client. No waiting to speak to an english speaker and the being told there was no english speaker available. Very happy with our switch from our old supplier to TCS, which thank G-D we didn't even have to talk to. TCS did it all. Thank you for a great service and i will surely be telling my friends about you
We have been customers for many years. Calls to and from America are clear.When we have a problem the staff is committed to solving the problem as soon as possible.They are cordial and polite. It’s a pleasure using their service and I have no qualms about recommending them to others which I have.
Great products and great service in English (or Hebrew). Responsive customer service who understand your requirements and work to get any issues resolved.Highly recommended and not just to Anglos.
After using at least 5 other cell phone providers during my years hear in Israel (I’ve been here since 1989) I recommend TCS as the most customer centric company in this field.They are truly a pleasure to work with, you don’t waste hours on line and then get cut off.You actually reach an Anglo representative who is on top of any issue and will actually get back to you when needed.Save yourself the pain of other providers your time is worth more than money.5 star review ⭐️ 🌟 ⭐️ 🌟 ⭐️
A+ Service. English speaking. All in one package.
easy to use, good customer service.
I find their service quick, efficient and reliable.There is no waiting to be answered and no waiting to find an English speaking representative.I would award more than 5 stars , if i could.
Great service. Super friendly and knowledgable customer support. I highly recommend them!
Excellent service in English, polite and efficient , so there are no misunderstandings!
Have been using TCS for years since moving to Israel from America. Amazing service, best English speaking customer service that answers extremely quickly. Wouldnt change to anything else
Easy to work with. Always answers my calls and questions I have.
Excellent customer service, easy to use, good products at competitive pricing.
TCS gives me unlimited calling to North America and a virtual US number so that I can easily receive calls from friends abroad. If I have technical problems with calling into phone meetings that are based in the US, they are available by phone and email to resolve the problems and enable me to call through.
We were so frustrated, not onl with spotty service from our old provider but also terrible customer service and bills we could not read (and in one case, could not access!) We heard about TCS and I called to check them out. We decided to give them a try. We are VERY happy with the switch. The rates are comparable, the customer service is top notch and they all speak my language. When we had a small glitch in the very beginning, they were incredibly helpful, polite and prompt in fixing the problem. No hassle, no fights, no problem. Excellent communications company, as it should be. Thanks TCS! No more headaches and high blood pressure situations!! Highly recommend!
We use TCS for our high band width internet. We chose them for their English speaking professional customer service and speed in handling our needs. We spoke to them to discuss and had working internet in our house within 48 hours . ( about 6 x faster set up speed than alternate companies !were offering!!! ) ...and weve never looked back. Thank you TCS
Great overseas phone rates and very helpful customer service!!!
My experience has been greatAmerican number to my phoneCustomer service is quick to reach and helpfulI am very happyBeen with the company for many many years!
Made life so simple and easy for me in terms of my internet
So nice to work with people who speak my language and provide the type of American customer service I have been looking for!
helpful service.. great to work with!
Very helpful and informative and great support in setting up sling with follow up. Great prices and highly recommend.
Great service, low prices, and reliable.
I have been a tcs customer for many years. Having a us telephone number helps me keep in touch with friends and family and facilitates communication with us businesses . the customer service is wonderful and the cost is reasonable.
No other way to get all your Wi-Fi, telephone and TV in Israel!!!!
Very reliable internet service, at a great price with excellent customer service (in English) that's easily accessible. What more could you want?
When I call with questions, they answer the phone, listen well, and come up with customer-oriented responses......
Excellent customer service in Israel, in English, and excellent cellular service.
Excellent customer service. easy to understand billing and all in English! Highly recommended,
Great all-in-1 internet supplier at good price. No throttling of service when streaming. No need to deal with HOT or Bezeq. English speaking staff.
Horrible customer service. Terrible reception. And unethical that I was told to leave a 5 star review and then get a discount for the next month. So happy I left them
I was struggling with another internet/phone company before TCS: long waits on the phone, poor customer service and poor internet connection. Whenever I did get through, getting an English speaker was rather a hit-and-miss affair.When I was recommended to go to TCS I went with an open mind, willing to give them a chance.From the very first phone call I was so impressed. They kept their promises, delivered on time and are providing me with a great product: my internet has the highest speeds I have ever had, both in the UK and in Israel, and I'm very happy with it.However, what trumps even the product is the service: no long waits on the phone, no recorded messages, no disappointments.I get through straight away and there's always a cheerful, very helpful person on the other end. Any issues I have had (which have been very few) have been dealt with competently, confidently and with a professional flair.I am extremely happy with TCS and would highly recommend them to anyone who wants a super product with outstanding service. Dr Leon Bernstein, Jerusalem.
Customer support actually get back to you and provide answers. You can even do it all in English no need to struggle with Hebrew support staff. Pricing and invoicing are conveniently done by email.
If you are an English speaker like me, you will appreciate this excellent service. Although it great to be able to read your bill its even better to get real customer service when needed.
שירות מצוין ונחמד ואדיב, בהצלחה על עתיד!!!!
I am very happy with TCS, great plans and very good customer service!
Excellent and responsive services. I'm able to communicate with the team through phone or email, and they always took care of me in a timely fashion. The staff is friendly, most professional, and such good sports. I recommend TCS wholeheartedly and with no reservations! Thank you.
My phone signal works. In my apartment. In my car. At work. Out and about. It works. For a cellphone company, that simple fact speaks for itself. They also do home delivery of your sim card outside Israel depending on your location, and accept non-Israeli credit cards, so it's a great way for those gearing up for Aliyah to have a solid, working cellphone plan right out of the airport gate (speaking from personal experience). :)
After using at least 5 other cell phone providers during my years hear in Israel (I’ve been here since 1989) I recommend TCS as the most customer centric company in this field.
They are truly a pleasure to work with, you don’t waste hours on line and then get cut off.
You actually reach an Anglo representative who is on top of any issue and will actually get back to you when needed.
Save yourself the pain of other providers your time is worth more than money.
5 star review ⭐️ 🌟 ⭐️ 🌟 ⭐️
My wife, a busy interior designer, and myself, an equally busy journalist, have been working with TCS Telecom for some years now. We have encountered nothing but polite and efficient service. Of course being able to speak to them in English is a big added advantage. Last but not least are the very reasonable prices. I would without hesitation recommend anyone who is not using TCS to switch over immediately.
I find their service quick, efficient and reliable.
There is no waiting to be answered and no waiting to find an English speaking representative.
I would award more than 5 stars , if i could.
I used other companies prior to TCS and was very frustrated but because I travel a lot I needed an international service as well as local and TCS filled that need.
Sometimes I need to ask a question and most times I receive an answer quickly. The cost is reasonable. I highly recommend them. I would like the local Israel costing to be better and perhaps a family plan so my kids can join but maybe in the future.
From the moment I connected with TCS it went very well, spoke with an amazing agent and they came to set up the internet very quick and on time. I am actually getting the speeds that were promised to me which has not happened with other companies that I have been with. Main points here are I have had no slow down, disconnections and when the bill is sent its clear and easy to understand! Just wish I had known about them earlier!!
I don't like having internet issues, but they happen. I switched to TCS after realizing that when I do have an issue, they are always quick to answer and do their best to solve it as quickly as possible. Time is money.