FAQs
Got a question about a TCS service, our terms and conditions, or need to know more about internet and mobile phone technology? Check the FAQs for quick and convenient answers. If you don’t find what you need, you can contact our English-speaking customer service 24/6, or message us at any time.
Dial (00) + country code + area code + the full phone number. Example: (00) 1 718-1234567.
Dial 014 + country code + area code + phone number.
For all international destinations that are included in the TCS mobile with data plan – Click here.
For all international destinations that are included in the TCS Kids mobile and Kosher plans – Click here .
USA and Canada landlines and mobiles. UK landlines. Call a TCS agent for more destinations.
Any paid phone services, B144 call directory (144), calling cards, and forwarding access numbers.
Kanefei Nesharim 15, 2nd floor – Bet Hataomim (The House of Twins) Across from Rami Levi M’hadrin. Givat Shaul, Jerusalem Sunday-Thursday 9:00 a.m – 10:00 p.m Fri 9:00 a.m – 12:00 p.m (Israel time)
Call us immediately at (02) 655-0332 to have the line disconnected and replace your SIM card. If you cannot reach us, please email info@go-tcs.net with the subject URGENT: Phone Lost/Stolen. You are responsible for any calls made from the phone until the request is made.
Yes, you can. Call (02) 655-0332 and we’ll be able to port in your number from a different provider.
We offer courier delivery all over Israel and pick up from our Jerusalem location.