TCS provides communication services to English speakers in Israel. Get customer service in English, home internet, mobile and home phone, international calls and more.

Home Phone, Mobile, Internet & TV For Anglos In Israel - TCS Telecom

Got a question about a TCS service, our terms and conditions, or need to know more about internet and mobile phone technology? Check the FAQs for quick and convenient answers. If you don’t find what you need, you can contact our English-speaking customer service 24/6, or message us at any time.

Dial (00) + country code + area code + the full phone number. Example: (00) 1 718-1234567.

How do I call internationally from my mobile phone?

Dial 014 + country code + area code + phone number.

How do I dial internationally from my TCS landline?

For all international destinations that are included in the TCS mobile with data plan &#8211; <a href="https://admin.tcsisrael.com/international-destinations-50-gb-data">Click here</a>.
For all international destinations that are included in the TCS Kids mobile and Kosher plans &#8211; <a href="https://admin.tcsisrael.com/international-destinations-for-mobile">Click here</a> .

What international destinations are included in the TCS mobile plans?

USA and Canada landlines and mobiles. UK landlines. Call a TCS agent for more destinations.

What international destinations are included in TCS landline plans?

Any paid phone services, B144 call directory (144), calling cards, and forwarding access numbers.

What’s not included in the TCS plan?

Kanefei Nesharim 15, 2nd floor &#8211; Bet Hataomim (The House of Twins) Across from Rami Levi M&#8217;hadrin. Givat Shaul, Jerusalem Sunday-Thursday 9:00 a.m &#8211; 10:00 p.m Fri 9:00 a.m &#8211; 12:00 p.m (Israel time)

Opening hours in our Jerusalem office address

Call us immediately at (02) 655-0332 to have the line disconnected and replace your SIM card. If you cannot reach us, please email info@go-tcs.net with the subject URGENT: Phone Lost/Stolen. You are responsible for any calls made from the phone until the request is made.

What do I do if my phone is lost or stolen?

Yes, you can. Call (02) 655-0332 and we’ll be able to port in your number from a different provider.

Can I port my number from another company to TCS?

We offer courier delivery all over Israel and pick up from our Jerusalem location.

What shipping options are you offering?

I've been very happy with TCS.  The price is fair, the internet service is reliable, and the customer support has been great.  I would recommend.

TCS might not be that fancy or technologically advanced as big companies, but they are truly customer-oriented.
Switching (3 phones and home fiber internet) to TCS was a blessing for me after 4 years of prior “great” experience with customer “support” from 3 other biggest companies on Israeli market.

Thank you TCS for streamlining my phone and home network providers!  Billing and great customer service in English!  I am still learning Hebrew, so getting over this technical hurdle has been amazing.   Thank you!

As a new immigrant to Israel, I found their prices very competitive, English-speaking customer service to be very helpful and very responsive with service questions. I am very glad that I am a customer of their home internet service.

I have been using TCS for over 15 years and the service has been great.

A big praise for TCS Telecom. They have the best customer service of any industry in Israel. I can only recommend TCS Telecom, especially for Olim, who do not speak Russian. Thanks to TCS Telecom.TCS makes integration of Olim easier.

My family has had internet with another Israeli company for many yrs and it was a constant headache. Nobody spoke English and I was on the phone for days not hours. It never worked and we would have to go elsewhere often to get internet. I have the hold song embedded in my mind forever now. So I called TCS because they are for Olim with limited Hebrew skills and was impressed and relieved immediately. Yitzchak explained the plans and arranged everything for us including the transfer which would have been impossible for us. He is amazing. The installation was on time and the gentleman who assisted us was fantastic. TCS is a reliable new Israeli  company that makes making Aliya easy. Yitchak he is the best. 972532379771   🇮🇱🙏

TCS Telecom, working with multiple providers has always been able to offer me the best solution wherever I am. If one provider does not work out, TCS easily switches me to another. No hassle, no need to call my other provider and make sure that they stop billing me like I asked. I don't need to wait on the line for Bezeq or Hot. When I have a problem, TCS takes care of it for me. It might cost a little more, but time is money. It is so nice to have one company to deal with for my mobile and home internet. Also, I have been with TCS Telecom for years and they never raised the price on me. I highly recommend TCS Telecom for anyone who wants to make their life easier.

My family has had internet with another Israeli company for many yrs and it was a constant headache. Nobody spoke English and I was on the phone for days not hours. It never worked and we would have to go elsewhere often to get internet. I have the hold song embedded in my mind forever now. So I called TCS because they are for Olim with limited Hebrew skills and was impressed and relieved immediately. Yitzchak explained the plans and arranged everything for us including the transfer which would have been impossible for us. He is amazing. The installation was on time and the gentleman who assisted us was fantastic. TCS is a reliable new Israeli  company that makes making Aliya easy. Yitchak he is the best. 972532379771 🧿🇮🇱🙏

TCS is a local broker of phone and Internet, with all of the major companies having English speakers there is no reason why to not sign up directly with the major carriers, you will save a fortune as all TCS is doing is giving you the same service and charging a major premium,

Wow very impressive. Service excellent and in English. Installation completed in 2 days and so far working very fast. Well done TCS ;)

I have been a customer for only 4 months, but from the get-go, TCS personnel, have surpassed ANY customer service that I have dealt with. There were issues getting the 1st SIM card to take in my 2018 phone, and support was prompt, professional and got the issue resolved. A couple of months later they helped me move from my internet provider, again superior service, down to cancelling the old service, which can be a nightmare.

I can only speak about my experience which has been nothing short of a nightmare. White glove treatment is a joke and why would you pay almost 70 per cent more a month when you can go directly to the providers themselves. It didnt work for me....best go direct to the suppliers rather than waste your money and energy. Over promised and under delivered. Welcome to Israel!

B"H I wish your company continued success and growth. When I began with your service nine years ago, I needed to utilize my phone for work to make calls to the United States. In the beginning, and subsequent years, your business model focused on providing phone service to tourists. My needs were work related. However, your staff, particularly your customer service and technical service employees were always 'on the ball resolving any of my problems. In addition, having someone to communicate in English has been an added benefit...No, it was the primary benefit for me. I have happily paid a little more for your service over your competitors because your customer service is so reliable. Over the years, I have sent you many prospects for your service, and will continue to do so; because good customer service with caring employees is the best service a company can offer. Don't ever compromise your customer service team. It will only bear additional fruit.

I love the service of the internet is amazing but most of all the customer service is amazing if i have a prob they are ready and there to help me fix it and they speak english which is so much easier for me.

B"HI wish your company continued success and growth.When I began with your service nine years ago, I needed to utilize my phone for work to make calls to the United States. In the beginning, and subsequent years, your business model focused on providing phone service to tourists.My needs were work related. However, your staff, particularly your customer service and technical service employees were always 'on the ball resolving any of my problems. In addition, having someone to communicate in English has been an added benefit...No, it was the primary benefit for me.I have happily paid a little more for your service over your competitors because your customer service is so reliable. Over the years, I have sent you many prospects for your service, and will continue to do so; because good customer service with caring employees is the best service a company can offer.Don't ever compromise your customer service team. It will only bear additional fruit.

Great service. They are careful to check back in with clients, and are not afraid to ask if everything is as it should be. Compare that to any telcom provider in Israel. Good luck even getting them to answer the phone or calling back to close the loop. Not with TCS. Complete follow through. A breath of fresh air in this stuffy market!

B"H
I wish your company continued success and growth.
When I began with your service nine years ago, I needed to utilize my phone for work to make calls to the United States. In the beginning, and subsequent years, your business model focused on providing phone service to tourists.
My needs were work related. However, your staff, particularly your customer service and technical service employees were always 'on the ball resolving any of my problems. In addition, having someone to communicate in English has been an added benefit...No, it was the primary benefit for me.

I have happily paid a little more for your service over your competitors because your customer service is so reliable. Over the years, I have sent you many prospects for your service, and will continue to do so; because good customer service with caring employees is the best service a company can offer.

Don't ever compromise your customer service team. It will only bear additional fruit.

Incredible service, support, and product. I highly recommend!

Great Company! Ask about the phone service extender, for areas that don't get good phone service.The only place to get internet and phone service in Israel with real American Service - 5 stars!

TCS is like your one stop shopping.  As an Anglo living in Israel for over 20 years, it is a relief to have finally found them.  Our experience began with Dale Morgan and has continued with the Customer Service staff.  Not only do they speak English, but they deal with YES and Partner for you.  Their invoice is sharp and clean and to the point.  Their staff is courteous and friendly, making you feel important. They do Customer Service the right way.   I recommend the team at TCS to all Anglos.

Great Company! Ask about the phone service extender, for areas that don't get good phone service.
The only place to get internet and phone service in Israel with real American Service - 5 stars!

Prompt and high quality service, reasonable prices.  Reps and techs able to solve any problem I've had.

Excellent service, very professional, and educated people. Thank you for being so nice.

TCS Telecom is very accommodating, if something happen they’ll be responsive and helpful.

The customer service is outstanding. The Internet quality and and cell phone experience are among the best I've ever used.

I am very happy with TCF’s service and how responsive they have been to me. I recommend them.

Carriers are carriers and geography may play a role in choosing a carrier, but what always counts is the service from the organization.  TCS, who is a discount reseller, is a real anomaly.  They offer better service and that extends to taking care of whatever you need in telecommunications for a normal household.  Add to that the simple fact filled statements and invoicing which are in English.  Not machine translated English but English crafted by individuals who actually read, write and speak the language.  You will do yourself a favor if you use their services.

Response from the owner

I run a video based website KosherTube on YouTube (14,000+ videos on site) and Koshertube.com it is very demanding because video files are not small. Speed and dependability are critical to my workday. Being halfway through an upload and suffering a crash can set me back half a day. Since switching to TCS both speed and uptime have been excellent, as good or better than anything I experienced in North America. Also TCS helped me switch from my previous carrier. Their service, in English has be courteous and knowledgeable. I have comfortably recommended TCS to friends and colleagues and enjoyed their thank you. So THANK YOU TCS!

So far, the most reliable internet service I’ve experienced in Israel, and especiallyJerusalem, with far superior customer service to any other company in Israel

Replaced unreliable HOT and Bezeq International combo at lower price  Customer service very responsive.

A customer for almost 18 years now, from when I made aliya until now.  A nice company to work with!

Very responsive to questions and problems. Native English, and they know their tech. They handled disconnecting from my old provider when the old provider was trying to trick me to keep paying.

Great internet speed, very good cell coverage. English customer service!

Very good service, fast and professional and neat.

I have been using TCS for years. First I only used them for a US number but then moved over to using them for cellphone service. I have been very happy with their customer support and overall response time. Highly recommend.

I've been really happy with the service.  I manage in Hebrew in person well enough but on the phone with CSR's for example is difficult and I haven't learned to navigate the phone menus that aren't in English.  Ten days after I moved to Haifa as a divorced woman, my ex-husband passed away suddenly. We were friendly and he was very good with handling the bureaucracy and was helping me. So anything that makes it easier for me to cope during this time helps.I only have one frustration and I don't understand the problem. I don't understand why I cannot call cell phones in Italy. This has been a problem because I am planning a trip. I don't know if it will be a problem in the future but it may be. My experience there is very few people have landlines.

I’ve been a customer of TCS for years, but just for overseas calls. No other services needed. It’s been reliable and very inexpensive (I make very few overseas calls). For me, they fit the bill.

i have been using TCS service for over a decade. been very satisfied. on the very rare occasion that there is an issue, their customer service is quick, responsive & in native English!

TCS has amazing customer service and responds very quickly to any issue. Their staff is friendly and knowledgeable and it's a pleasure to be able to speak to them in English and they handle the internet provider.

Have only been with TCS for 1 month and already they have helped me, responded to my emails and checked that all was well as a new client. No waiting to speak to an english speaker and the being told there was no english speaker available. Very happy with our switch from our old supplier to TCS, which thank G-D we didn't even have to talk to. TCS did it all. Thank you for a great service and i will surely be telling my friends about you

We have been customers for many years. Calls to and from America are clear.When we have a problem the staff is committed to solving the problem as soon as possible.They  are cordial and polite. It’s a pleasure using their service and I have no qualms about recommending them to others which I have.

Great products and great service in English (or Hebrew). Responsive customer service who understand your requirements and work to get any issues resolved.Highly recommended and not just to Anglos.

After using at least 5 other cell phone providers during my years hear in Israel (I’ve been here since 1989) I recommend TCS as the most customer centric company in this field.They are truly a pleasure to work with, you don’t waste hours on line and then get cut off.You actually reach an Anglo representative who is on top of any issue and will actually get back to you when needed.Save yourself the pain of other providers your time is worth more than money.5 star review ⭐️ 🌟 ⭐️ 🌟 ⭐️

A+ Service. English speaking. All in one package.

I find their service quick, efficient and reliable.There is no waiting to be answered and no waiting to find an English speaking representative.I would award more than 5 stars , if i could.

Great service. Super friendly and knowledgable customer support. I highly recommend them!

Excellent service in English, polite and efficient  , so there are no misunderstandings!

Have been using TCS for years since moving to Israel from America. Amazing service, best English speaking customer service that answers extremely quickly. Wouldnt change to anything else

Easy to work with. Always answers my calls and questions I have.

Excellent customer service, easy to use, good products at competitive pricing.

TCS gives me unlimited calling to North America and a virtual US number so that I can easily receive calls from friends abroad. If I have technical problems with calling into phone meetings that are based in the US, they are available by phone and email to resolve the problems and enable me to call through.

We were so frustrated, not onl with spotty service from our old provider but also terrible customer service and bills we could not read (and in one case, could not access!) We heard about TCS and I called to check them out. We decided to give them a try. We are VERY happy with the switch. The rates are comparable, the customer service is top notch and they all speak my language. When we had a small glitch in the very beginning, they were incredibly helpful, polite and prompt in fixing the problem. No hassle, no fights, no problem. Excellent communications company, as it should be. Thanks TCS! No more headaches and high blood pressure situations!! Highly recommend!

We use TCS for our high band width internet. We chose them for their English speaking professional customer service and speed in handling our needs. We spoke to them to discuss and had working internet in our house within 48 hours . ( about 6 x faster set up speed than alternate companies !were offering!!! ) ...and weve never looked back. Thank you TCS

Great overseas phone rates and very helpful customer service!!!

My experience has been greatAmerican number to my phoneCustomer service is quick to reach and helpfulI am very happyBeen with the company for many many years!

Made life so simple and easy for me in terms of my internet

So nice to work with people who speak my language and provide the type of American customer service I have been looking for!

Very helpful and informative and great support in setting up sling with follow up. Great prices and highly recommend.

I have been a tcs customer for many years. Having a us telephone number helps me keep in touch with friends and family and facilitates communication with us businesses . the customer service is wonderful and the cost is reasonable.

No other way to get all your Wi-Fi, telephone and TV in Israel!!!!

Very reliable internet service, at a great price with excellent customer service (in English) that's easily accessible. What more could you want?

When I call with questions, they answer the phone, listen well, and come up with customer-oriented responses......

Excellent customer service in Israel, in English, and excellent cellular service.

Excellent customer service. easy to understand billing and all in English!  Highly recommended,

Great all-in-1 internet supplier at good price. No throttling of service when streaming. No need to deal with HOT or Bezeq. English speaking staff.

I was struggling with another internet/phone company before TCS: long waits on the phone, poor customer service and poor internet connection. Whenever I did get through, getting an English speaker was rather a hit-and-miss affair.When I was recommended to go to TCS I went with an open mind, willing to give them a chance.From the very first phone call I was so impressed. They kept their promises, delivered on time and are providing me with a great product: my internet has the highest speeds I have ever had, both in the UK and in Israel, and I'm very happy with it.However, what trumps even the product is the service: no long waits on the phone, no recorded messages, no disappointments.I get through straight away and there's always a cheerful, very helpful person on the other end. Any issues I have had (which have been very few) have been dealt with competently, confidently and with a professional flair.I am extremely happy with TCS and would highly recommend them to anyone who wants a super product with outstanding service. Dr Leon Bernstein, Jerusalem.

If you are an English speaker like me, you will appreciate this excellent service. Although it great to be able to read your bill its even better to get real customer service when needed.

שירות מצוין ונחמד ואדיב, בהצלחה על עתיד!!!!

I am very happy with TCS, great plans and very good customer service!

Excellent and responsive services.  I'm able to communicate with the team through phone or email, and they always took care of me in a timely fashion.  The staff is friendly, most professional, and such good sports.  I recommend TCS wholeheartedly and with no reservations!  Thank you.

My phone signal works. In my apartment. In my car. At work. Out and about. It works. For a cellphone company, that simple fact speaks for itself. They also do home delivery of your sim card outside Israel depending on your location, and accept non-Israeli credit cards, so it's a great way for those gearing up for Aliyah to have a solid, working cellphone plan right out of the airport gate (speaking from personal experience).  :)

After using at least 5 other cell phone providers during my years hear in Israel (I’ve been here since 1989) I recommend TCS as the most customer centric company in this field.

They are truly a pleasure to work with, you don’t waste hours on line and then get cut off.

You actually reach an Anglo representative who is on top of any issue and will actually get back to you when needed.

Save yourself the pain of other providers your time is worth more than money.

5 star review ⭐️ 🌟 ⭐️ 🌟 ⭐️

My wife, a busy interior designer, and myself, an equally busy journalist, have been working with TCS Telecom for some years now. We have encountered nothing but polite and efficient service.  Of course being able to speak to them in English is a big added advantage.  Last but not least are the very reasonable prices.  I would without hesitation recommend anyone who is not using TCS to switch over immediately.

I find their service quick, efficient and reliable.
There is no waiting to be answered and no waiting to find an English speaking representative.
I would award more than 5 stars , if i could.